This is not a chatbot.
You have met the old ones. Sofie is what comes after.
The chatbot you remember
Press 1 for frustration.
Stiff. Slow. It never actually helps. You know the feeling.
SupportBot 2.1
Welcome. Press 1 for opening hours. Press 2 for bookings. Press 3 for other.
Can I book a haircut Saturday?
Sorry, I did not understand that.
Haircut. Saturday. Please.
An agent will contact you within 2 business days.
waiting for agent…
Meet Sofie
A real conversation. In seconds.
Warm, quick, and she actually books the appointment.
Sofie · live
Hi! Any slots for a full head of highlights Saturday?
Side by side
Old bots take messages. Sofie takes bookings.
A basic chatbot
Takes messages. Loses customers.
- Takes a message
- Says someone will call back
- Understands scripted words only
- Business hours only
- Loses customers to the next salon
- Nobody answers reviews
Sofie
Answers. Books. Filters. Done.
- Books the appointment there and then
- Answers on the first ring, day or night
- Understands real sentences, not menus
- Works at 3am, Sundays and bank holidays
- Filters spam so only real customers reach you
- Replies to Google reviews in your tone